Urban Traveller & Co. now ships worldwide!
ORDER REVIEW
After the order is sent, we will notify you via email. If you have not received the delivery notice within three working days after payment, please us at urbantravellerco.com.
You can check the shipping status of the package regrading the corresponding couriers.
Please note: it may take 24 hours to update
CAN I TRACK MY ORDER?
A tracking number will be provided once we ship out your order. This will be provided to you by email.
DOMESTIC SHIPPING
Urban Traveller & Co. believes in being able to send you our product in the most convenient and efficient way.
Region: Metro Manila
| SERVICES | Rates |
| Regular Shipping in the Philippines | Php 150.00 |
| Free shipping with Minimum Spend of Php 5,000 with in the Philippines | Free |
| Headquarters/Warehouse Pick-Up | Free |
Region: Provincial
| SERVICES | Rates |
| Free shipping with Minimum Spend of Php 5,000 with in the Philippines | Free |
| Regular Shipping in the Philippines | Php 300.00 |
Terms and Conditions :
-within Metro Manila is 3 to 5 Working Days
-Outside of Metro Manila is 5 to 15 Working Days
4. You may also arrange your own pick up from our Warehouse from Mondays to Saturdays from 8 am to 5:00 pm
Urban Traveller & Co. ships out and will combine items and pack them carefully in order to make sure your items arrive in the best condition.
Please note that our orders are dispatched from Metro Manila, Philippines. Delivery time is not guaranteed and can range from 1 week to 1 month depending on the region and courier shipping overseas. Shipping costs are displayed on the checkout page.
You can check the shipping status with the corresponding courier using the tracking number we provide.
*Shipping fee may vary under different circumstances.
*For other countries or regions, you'll find the estimated shipping cost at cart regarding the weight.
*Purchase over certain amount would enjoy free shipping to certain destinations.
*Public holidays: Please note that the delivery time may be extended during public holidays or promotional activities in the Philippines.
*Please ensure that the address, postal code, and telephone information you provide is accurate and complete. If there are errors or omissions or some areas require additional personal information, such as ID cards, etc., we will contact you to supplement relevant information, and the delivery speed may be delayed due to this. In addition, bank payment review, customs clearance and bad weather will also affect the time required for delivery.
IMPORT DUTY
Due to different policies and regulations in different countries, import taxes and duties may be incurred at the time of customs clearance. The courier company will contact you for details of the tariffs. For details of import taxes and tariffs around the world, please check on your local customs website.
*Please note that the duties & taxes are borne by receivers
CUSTOMS AND IMPORT RESTRICTIONS
The customs may require you to provide additional documents and the corresponding time for customs clearance, and the delivery speed may be delayed due to this. For restrictions on imported goods, please check with local customs. We will not be responsible for any goods that cannot be cleared.
OVERSEAS TRANSACTION FEES
Once the transaction is confirmed, the issuing bank of the credit card may charge you an overseas transaction fee, the amount will depend on the price and terms set by the bank. For handling fees for overseas transactions, please check with your card issuing bank. Plus, our prices are marked as PHP initially. There'd be exchange rate when you check out in foreign currency, which depends on the periods and your issuing bank at that time.
When we send out your order, you will receive an email notification of the waybill number to facilitate tracking of the order.
PRE-ORDER GOODS
Please contact our customer services for the estimated arrival date of individual product. The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we'd hold the order in our warehouse until the entire order is ready. If you need assistance on the order, please contact our customer service.
*If you need more information about pre order goods or delivery enquiries, you can call (+639) 17 186 9949 to contact our customer service team from Monday to Saturday, 8:000 am to 5:00 pm (PH Time). Please prepare your order number.
FOR UNSUCCESSFUL DELIVERY
For any refusal of delivery or unsuccessful delivery due to personal reasons, including additional costs/taxes incurred from courier or customs during shipping, the returning costs and second delivery (if applicable) will be borne by receivers.