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We offer a lifetime warranty covering repairs or replacements for functional damages. Broadly, this means issues that prevent you from using the product. If your item has functional damage we will assess and provide either a repair or a replacement.
This includes all stitching, zips, metalwork, and handles. Please note, this warranty does not cover the natural ageing of materials or normal wear and tear.
The lifetime guarantee does not apply to cosmetic wear and tear, misuse or abuse, or damages caused by negligence.
Airline Damage
In the event of airline damage, airline claims usually need to be reported to the airline within a set timeframe so we recommend contacting the airline immediately.
